Privacy Policy

Who is responsible

EVOORD LLC operates primopig.com and the PrimoPig service and decides how the information described here is handled. You can reach us at support@primopig.com.

Information we collect on this website

Information you send us: if you write to support@primopig.com, we receive your email address and the content of your message.

Technical information: like any website, our hosting infrastructure processes standard connection data such as IP address, browser and device type, requested page, and date and time. This is needed to deliver pages and keep the site available and secure.

Local storage in your browser: your analytics choice is stored on your device so we do not ask again on every visit. Basic session information about how you arrived on the site, such as the first page you opened, the referring website, and any utm campaign parameters in the link you clicked, is stored for the duration of the browser session.

Analytics: only if you allow it. See Analytics below.

This website has no account creation, no login, no payment form, and no advertising. We do not ask for financial account numbers, card data, or documents.

Information in the PrimoPig app

When the app launches, an account will require the information needed to create and secure it, such as an email address and authentication credentials, plus the content you create yourself: goals, boards, amounts you mark as saved, and preferences.

Amounts recorded in PrimoPig are entries you type in to track progress. PrimoPig does not connect to your bank, does not receive transfers, and does not hold or move money.

Purchases and subscriptions, if any, are processed by the App Store or Google Play. Those stores handle the payment and we do not receive your card details.

This section describes how the app is designed to work. Any change will be reflected here before or at launch.

Why we use this information

To operate, deliver, and secure the website and the service.

To respond to support, account, and privacy requests you send us.

To keep an account working and to store the goals and progress you create.

To understand, in aggregate, how the site is used so we can improve it. This purpose depends on your analytics consent.

We do not sell your information and we do not use it for advertising or profiling.

Families and child access

The responsible adult is always the sole account holder. Children do not create or administer accounts and are not asked to register.

The Primo Family experience is designed so the adult holder can generate a QR Code that gives a child access to one authorized board only.

That access does not allow viewing or changing billing, subscription, settings, family information, or any account controls, and the adult can revoke it at any time.

This access model is how Primo Family is intended to work and is not presented as a feature already available.

If you believe a child provided information to us directly, write to support@primopig.com and we will review and delete it.

Analytics

We use Google Analytics 4 to measure site usage. It loads only after you choose to allow analytics on the consent banner. If you decline, or if you have not answered yet, the Google Analytics script is never loaded and no analytics event is sent.

When allowed, we send page views and a small set of interaction events, together with the page path, site language, a coarse device class, and how you arrived on the site. Advertising and personalization storage are kept disabled.

You can change or withdraw your choice at any time through Cookie settings in the footer. See the Cookie Policy for the exact items stored.

Sharing with service providers

Hosting and content delivery providers, which process the technical connection data needed to serve the site.

Google Analytics, only when you have allowed analytics.

Email providers used to receive and answer messages sent to support@primopig.com.

The App Store and Google Play, if you install the app or make a purchase through them, under their own terms and privacy policies.

We may also disclose information when required by law or to protect rights, safety, and the security of the service. We do not share information with advertisers or data brokers.

Retention

Support messages are kept while needed to answer you and to keep a record of the request.

Analytics data is kept according to the retention period configured in Google Analytics.

Account and content information in the app is kept while the account exists, and is deleted after an account deletion request, except where a record must be kept for legal or accounting reasons.

Choices stored in your browser stay until you clear them or, for session information, until the browser session ends.

Security

The site is served over HTTPS. Access to systems and provider consoles is restricted to people who need it.

Payments are handled by the app stores, so we do not store card data.

No method of transmission or storage is completely secure, so we cannot promise absolute security. We never ask for your password, an authentication code, or bank details.

International transfers

EVOORD LLC and the providers described above may process information in countries other than yours, including the United States. Where a transfer happens, it is done under the terms and safeguards offered by those providers.

Your choices and requests

You can ask us to confirm what information we hold about you, correct it, receive a copy of it, or delete it. In the app, the account holder can also review, correct, and delete the content created in the account and request deletion of the account itself.

You can refuse or withdraw analytics consent at any time, and refusing has no effect on your use of the site.

Send requests to support@primopig.com. We may need to confirm your identity before acting, and we answer within a reasonable time.

Depending on where you live, local privacy laws may give you additional rights. We honor requests as described here and do not claim certification or full compliance with any specific privacy framework.

Contact

EVOORD LLC, operator of PrimoPig. Email: support@primopig.com. Corporate site: https://evoord.com.

Changes to this policy

We may update this policy as the website and the app evolve. The date at the top of the page shows when it was last updated, and material changes will be reflected here.