FAQs

Frequently asked questions

Answers grouped by topic, covering how PrimoPig works.

Getting Started

What is PrimoPig?: PrimoPig is an app that turns savings goals into simple visual challenges you complete one small step at a time.
How do I create a goal?: Choose what you want to achieve, set the amount, and PrimoPig builds the challenge board for you.
Do I need to connect a bank account?: No. PrimoPig does not ask for access to bank accounts, cards, or financial institutions in order to work.

What is a Pig?: A Pig is your savings challenge inside the app: a board of small amounts that add up to your goal.
What does feeding your Pig mean?: It means setting aside the amount of a card on your own, wherever you keep your money, and marking that card as complete in the app.
I marked a card by mistake. What now?: You can undo a card marked by accident directly on your challenge board.
Can I have more than one Pig?: Yes. You can follow more than one goal, within the limits of the plan you are using.

What is Mystery Mode?: A way to follow your progress without constantly seeing the total you have saved, keeping the focus on the journey.
Does Mystery Mode change my goal amount?: No. Your goal and amounts stay the same. Only what stays visible during the challenge changes.

Where does my money stay?: Always with you. PrimoPig never receives, holds, or moves your money. You decide where to keep it.
Is PrimoPig a bank or a digital wallet?: No. PrimoPig is a goal organizing tool. It is not a bank, broker, lender, or financial adviser.
Does PrimoPig make transfers or payments for me?: No. No money movement happens inside the app.

Who is the account holder?: The responsible adult is always the sole account holder. Children do not create or manage PrimoPig accounts.
How will child access work?: Under the planned behavior of Primo Family, the adult account holder will be able to generate a QR Code that gives a child access to the authorized board only. This feature is not available yet.
What can a child not see with that access?: That access does not allow viewing the subscription, billing, settings, family information, or account controls.
Can child access be revoked?: Yes. Under the planned behavior, the adult account holder will be able to revoke QR Code access at any time.

What are the Free, Plus, and Family plans?: Free covers the essentials. Plus and Family unlock additional features and will be detailed at launch.
How do I cancel my subscription?: When subscriptions launch, subscriptions billed through the App Store or Google Play can be managed or canceled through the store used for the purchase.
How do refunds work?: Refunds follow the policies of the store used for the purchase and applicable law. See our Refund Policy or write to support@primopig.com.

How do I delete my account?: The adult account holder can request account deletion by writing to support@primopig.com from the registered email address.
What happens to my data after deletion?: Account data is removed, except records that must be kept for legal or billing obligations.
I lost access to my email. What should I do?: Write to support@primopig.com with the account details you have and support will guide the next steps.

How is my privacy handled?: PrimoPig collects and stores only the information needed to operate the service. See our Privacy Policy for details.
Does PrimoPig sell my data?: No. PrimoPig does not sell personal data.
Can I request a copy of my data?: Yes. Write to support@primopig.com to request access to the data linked to your account.

How do I contact support?: Write to support@primopig.com. That is the only official PrimoPig support channel.
Can support ask for my password?: Never. Support does not ask for your password, authentication code, banking details, or for you to send the money you have saved.